Dan Kennedy is known in business and marketing circles as the "millionaire maker". His fame comes from his results. He takes his clients and shows them step by step how to take and idea and turn it into money.
Entrepreneur Magazine says Dan Kennedy has 101 money making ideas for any business owner. One of the things that make Dan unique is his ability to take his principles and apply them to any industry or business. He currently works with clients in over 50 different businesses, industries and professions. In any given year, he'll earn $250,000 plus in a single month just providing direct-response and direct marketing advice and strategy.
Kennedy's value is best measured by what he has been able to do for the mom and pop business that is failing in every way. They'll turn to Dan's methods and in months will go from high debt to zero debt and revenues of over $200,000 a month.
Or, there's the now-giant Guthy-Renker Corporation, famous for its celebrity infomercials with Victoria Principal and Vanna White, and its Tony Robbins infomercials. Guthy-Renker is a 200-million dollar+ a year business now, and Dan's been a key member of their brain trust since their very first infomercial (Think And Grow Rich). Or there's U.S. Gold, a company that has twice increased its sales by millions with Dan Kennedy provided marketing breakthroughs. And the list goes on and on and on.
Dan immediately made my business healthy again by one simple principle that I was neglecting. I think it is neglected by a lot of businesses. Dan believes simply that having strong relationships with existing customers is an essential growth and profit center in a business. In fact, he sees it as even more vital then getting new customers.
The thing that made the biggest difference in turning around our business was learning about what it meant to give excellent customer service and to set out to doing those things consistently. This means dealing with the customers in all states of emotion. Customers are just easier to deal with when everything goes the way they want it. The fact is that things don't always please them. So customer service is really about managing the times when they aren't happy. It is a much harder skill to master but with the potential for great rewards. The goal is to take the difficulty and grow customer loyalty by how you handle it.
It is no surprise that customers can complain about any number of things. It could be the product, prices, or your service. Also, even when all those things are excellent, some customers just find things to gripe about. Whatever happens, avoid the temptation to simply ignore them. Instead own up to the problem and calm the situation by:
Thanking them. Often the customer will express themselves impolitely. Start by thanking them regardless. None of this is personal. Stay calm and composed.
Start your response with: "Let me see if I understand you completely." Then restate the person's complaint back to them. What this accomplishes is vitally important. First of all, it gives the customer a chance to cool down. It also shows the client that you are truly listening and are serious about their concerns.
Making sure you find one thing in their complaint that you can agree with. It doesn't matter how baseless you may see their complaint, pick one major point you can agree with. Build your rebuttal on that point. As an example: "Well, Mr. Thomas, I can totally understand you being upset about the delivery being late. I will see to it that it doesn't happen again. Now, about your other concerns..." This shows them that you are not defensive about the situation, and you would rather help solve their problem than make excuses.
Finding a solution to the problem. Remember, the only reason a client picks a fight in the first place is to get their point across that they have a problem. Your job is to always stay focused on solving that problem. Don't forget that when you handle this situation correctly, you will gain more customer loyalty and this will really pump up your bottom line.
In my mind the right instruction saved my business. I learned about total customer value and how refocusing on that alone can make things fun and profitable, where before it looked dreary and hopeless. Dan Kennedy's Magnetic Marketing is the centerpiece of his teachings.
He lets the customer try the program for 1 year with a full money back guarantee with a promise that there won't be any hassles if it isn't for you. If you are just starting out, or if you have been at it awhile with dud results, it is well worth checking out. Maybe Dan Kennedy is the right teacher at the right time. He was in my case.
I am not a fan of trying to be a pioneer in a field where there is so much saturation of information and strategies. It only leave me shot up and full of arrows. When I picked the right teacher, the one who makes people money again and again, my fortunes turned. It totally pays to stop guessing and to simply copy the way people are making money.
Entrepreneur Magazine says Dan Kennedy has 101 money making ideas for any business owner. One of the things that make Dan unique is his ability to take his principles and apply them to any industry or business. He currently works with clients in over 50 different businesses, industries and professions. In any given year, he'll earn $250,000 plus in a single month just providing direct-response and direct marketing advice and strategy.
Kennedy's value is best measured by what he has been able to do for the mom and pop business that is failing in every way. They'll turn to Dan's methods and in months will go from high debt to zero debt and revenues of over $200,000 a month.
Or, there's the now-giant Guthy-Renker Corporation, famous for its celebrity infomercials with Victoria Principal and Vanna White, and its Tony Robbins infomercials. Guthy-Renker is a 200-million dollar+ a year business now, and Dan's been a key member of their brain trust since their very first infomercial (Think And Grow Rich). Or there's U.S. Gold, a company that has twice increased its sales by millions with Dan Kennedy provided marketing breakthroughs. And the list goes on and on and on.
Dan immediately made my business healthy again by one simple principle that I was neglecting. I think it is neglected by a lot of businesses. Dan believes simply that having strong relationships with existing customers is an essential growth and profit center in a business. In fact, he sees it as even more vital then getting new customers.
The thing that made the biggest difference in turning around our business was learning about what it meant to give excellent customer service and to set out to doing those things consistently. This means dealing with the customers in all states of emotion. Customers are just easier to deal with when everything goes the way they want it. The fact is that things don't always please them. So customer service is really about managing the times when they aren't happy. It is a much harder skill to master but with the potential for great rewards. The goal is to take the difficulty and grow customer loyalty by how you handle it.
It is no surprise that customers can complain about any number of things. It could be the product, prices, or your service. Also, even when all those things are excellent, some customers just find things to gripe about. Whatever happens, avoid the temptation to simply ignore them. Instead own up to the problem and calm the situation by:
Thanking them. Often the customer will express themselves impolitely. Start by thanking them regardless. None of this is personal. Stay calm and composed.
Start your response with: "Let me see if I understand you completely." Then restate the person's complaint back to them. What this accomplishes is vitally important. First of all, it gives the customer a chance to cool down. It also shows the client that you are truly listening and are serious about their concerns.
Making sure you find one thing in their complaint that you can agree with. It doesn't matter how baseless you may see their complaint, pick one major point you can agree with. Build your rebuttal on that point. As an example: "Well, Mr. Thomas, I can totally understand you being upset about the delivery being late. I will see to it that it doesn't happen again. Now, about your other concerns..." This shows them that you are not defensive about the situation, and you would rather help solve their problem than make excuses.
Finding a solution to the problem. Remember, the only reason a client picks a fight in the first place is to get their point across that they have a problem. Your job is to always stay focused on solving that problem. Don't forget that when you handle this situation correctly, you will gain more customer loyalty and this will really pump up your bottom line.
In my mind the right instruction saved my business. I learned about total customer value and how refocusing on that alone can make things fun and profitable, where before it looked dreary and hopeless. Dan Kennedy's Magnetic Marketing is the centerpiece of his teachings.
He lets the customer try the program for 1 year with a full money back guarantee with a promise that there won't be any hassles if it isn't for you. If you are just starting out, or if you have been at it awhile with dud results, it is well worth checking out. Maybe Dan Kennedy is the right teacher at the right time. He was in my case.
I am not a fan of trying to be a pioneer in a field where there is so much saturation of information and strategies. It only leave me shot up and full of arrows. When I picked the right teacher, the one who makes people money again and again, my fortunes turned. It totally pays to stop guessing and to simply copy the way people are making money.
About the Author:
Scott Nelson, an entrepreneur with "Texas" class. Creating more than 20 new Businesses in his lifetime. He has learned quite alot about how to market his companies using the Magnetic Marketing Program by Dan Kennedy. Get a totally unique version of this article from our article submission service
No comments:
Post a Comment